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14<title>Reporting bugs and getting help</title>
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Daniel Veillard8f40f1e2002-08-28 21:18:45 +0000[diff] [blame]19<a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo"></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo"></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo"></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo"></a></div>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]20</td>
21<td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center">
22<h1>The XML C library for Gnome</h1>
23<h2>Reporting bugs and getting help</h2>
24</td></tr></table></td></tr></table></td>
25</tr></table>
26<table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr>
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]27<td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td>
28<table width="100%" border="0" cellspacing="1" cellpadding="3">
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]29<tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr>
Daniel Veillard4a603e42003-01-11 14:18:53 +0000[diff] [blame]30<tr><td bgcolor="#fffacd">
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Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]35<li><a href="index.html">Home</a></li>
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Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame]37<li><a href="FAQ.html">FAQ</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]38<li><a href="docs.html">Documentation</a></li>
39<li><a href="bugs.html">Reporting bugs and getting help</a></li>
40<li><a href="help.html">How to help</a></li>
41<li><a href="downloads.html">Downloads</a></li>
42<li><a href="news.html">News</a></li>
Daniel Veillard7b602b42002-01-08 13:26:00 +0000[diff] [blame]43<li><a href="XMLinfo.html">XML</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]44<li><a href="XSLT.html">XSLT</a></li>
Daniel Veillard6dbcaf82002-02-20 14:37:47 +0000[diff] [blame]45<li><a href="python.html">Python and bindings</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame]46<li><a href="architecture.html">libxml architecture</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]47<li><a href="tree.html">The tree output</a></li>
48<li><a href="interface.html">The SAX interface</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame]49<li><a href="xmldtd.html">Validation &amp; DTDs</a></li>
50<li><a href="xmlmem.html">Memory Management</a></li>
51<li><a href="encoding.html">Encodings support</a></li>
52<li><a href="xmlio.html">I/O Interfaces</a></li>
53<li><a href="catalog.html">Catalog support</a></li>
54<li><a href="library.html">The parser interfaces</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]55<li><a href="entities.html">Entities or no entities</a></li>
56<li><a href="namespaces.html">Namespaces</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame]57<li><a href="upgrade.html">Upgrading 1.x code</a></li>
Daniel Veillard52dcab32001-10-30 12:51:17 +0000[diff] [blame]58<li><a href="threads.html">Thread safety</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]59<li><a href="DOM.html">DOM Principles</a></li>
60<li><a href="example.html">A real example</a></li>
61<li><a href="contribs.html">Contributions</a></li>
Daniel Veillard7b4b2f92003-01-06 13:11:20 +0000[diff] [blame]62<li><a href="xmlreader.html">The Reader Interface</a></li>
Daniel Veillardfc59c092002-06-05 14:48:26 +0000[diff] [blame]63<li><a href="tutorial/index.html">Tutorial</a></li>
Daniel Veillard7b4b2f92003-01-06 13:11:20 +0000[diff] [blame]64<li><a href="guidelines.html">XML Guidelines</a></li>
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]65<li>
66<a href="xml.html">flat page</a>, <a href="site.xsl">stylesheet</a>
67</li>
Daniel Veillard5ede35e2002-10-01 11:37:35 +0000[diff] [blame]68</ul>
69</td></tr>
Daniel Veillard3bf65be2002-01-23 12:36:34 +0000[diff] [blame]70</table>
71<table width="100%" border="0" cellspacing="1" cellpadding="3">
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]72<tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr>
Daniel Veillard8acca112002-01-21 09:52:27 +0000[diff] [blame]73<tr><td bgcolor="#fffacd"><ul>
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]74<li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li>
75<li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li>
Daniel Veillard4a859202002-01-08 11:49:22 +0000[diff] [blame]76<li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li>
Daniel Veillard2d347fa2002-03-17 10:34:11 +0000[diff] [blame]77<li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li>
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]78<li><a href="ftp://xmlsoft.org/">FTP</a></li>
Daniel Veillardc84f8b52002-12-19 22:12:47 +0000[diff] [blame]79<li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li>
Daniel Veillarddb9dfd92001-11-26 17:25:02 +0000[diff] [blame]80<li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li>
Daniel Veillardcb7543b2002-09-09 10:54:06 +0000[diff] [blame]81<li><a href="http://www.zveno.com/open_source/libxml2xslt.html">MacOsX binaries</a></li>
Daniel Veillarde6d8e202002-05-02 06:11:10 +0000[diff] [blame]82<li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li>
Daniel Veillard2d347fa2002-03-17 10:34:11 +0000[diff] [blame]83<li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml&amp;product=libxml2">Bug Tracker</a></li>
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]84</ul></td></tr>
85</table>
Daniel Veillard4a603e42003-01-11 14:18:53 +0000[diff] [blame]86<table width="100%" border="0" cellspacing="1" cellpadding="3">
87<tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>API Indexes</b></center></td></tr>
88<tr><td bgcolor="#fffacd"><ul>
89<li><a href="APIchunk0.html">Alphabetic</a></li>
90<li><a href="APIconstructors.html">Constructors</a></li>
91<li><a href="APIfunctions.html">Functions/Types</a></li>
92<li><a href="APIfiles.html">Modules</a></li>
93<li><a href="APIsymbols.html">Symbols</a></li>
94</ul></td></tr>
95</table>
Daniel Veillard594cf0b2001-10-25 08:09:12 +0000[diff] [blame]96</td></tr></table></td>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]97<td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd">
98<p>Well, bugs or missing features are always possible, and I will make a
99point of fixing them in a timely fashion. The best way to report a bug is to
100use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome
Daniel Veillard42766c02002-08-22 20:52:17 +0000[diff] [blame]101bug tracking database</a> (make sure to use the &quot;libxml2&quot; module name). I
102look at reports there regularly and it's good to have a reminder when a bug
103is still open. Be sure to specify that the bug is for the package libxml2.</p>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]104<p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
105please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
106follow the instructions. <strong>Do not send code, I won't debug it</strong>
107(but patches are really appreciated!).</p>
108<p>Check the following <strong><span style="color: #FF0000">before
109posting</span></strong>:</p>
110<ul>
Daniel Veillard321be0c2002-10-08 21:26:42 +0000[diff] [blame]111<li>Read the <a href="FAQ.html">FAQ</a> and <a href="search.php">use the
112 search engine</a> to get informations related to your problem.</li>
Daniel Veillard0b28e882002-07-24 23:47:05 +0000[diff] [blame]113 <li>Make sure you are <a href="ftp://xmlsoft.org/">using a recent
114 version</a>, and that the problem still shows up in a recent version.</li>
115 <li>Check the <a href="http://mail.gnome.org/archives/xml/">list
116 archives</a> to see if the problem was reported already. In this case
Daniel Veillard63d83142002-05-20 06:51:05 +0000[diff] [blame]117 there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered
Daniel Veillard0b28e882002-07-24 23:47:05 +0000[diff] [blame]118 open bugs</a>.</li>
119 <li>Make sure you can reproduce the bug with xmllint or one of the test
120 programs found in source in the distribution.</li>
121 <li>Please send the command showing the error as well as the input (as an
Daniel Veillard63d83142002-05-20 06:51:05 +0000[diff] [blame]122 attachment)</li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]123</ul>
124<p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
Daniel Veillard98d071d2003-01-10 09:22:44 +0000[diff] [blame]125related I will approve it. Please do not send mail to me directly, it makes
Daniel Veillard0b28e882002-07-24 23:47:05 +0000[diff] [blame]126things really hard to track and in some cases I am not the best person to
Daniel Veillard98d071d2003-01-10 09:22:44 +0000[diff] [blame]127answer a given question, ask on the list.</p>
128<p>To <span style="color: #E50000">be really clear about support</span>:</p>
129<ul>
130<li>Support or help <span style="color: #E50000">request MUST be sent to
131 the list or on bugzilla</span> in case of problems, so that the Question
132 and Answers can be shared publicly. Failing to do so carries the implicit
133 message &quot;I want free support but I don't want to share the benefits with
Daniel Veillard831e8fd2003-01-25 11:45:34 +0000[diff] [blame^]134 others&quot; and is not welcome. I will automatically Carbon-Copy the
135 xml@gnome.org mailing list for any technical reply made about libxml2 or
136 libxslt.</li>
Daniel Veillard98d071d2003-01-10 09:22:44 +0000[diff] [blame]137 <li>There is <span style="color: #E50000">no garantee for support</span>,
138 if your question remains unanswered after a week, repost it, making sure
139 you gave all the detail needed and the informations requested.</li>
140 <li>Failing to provide informations as requested or double checking first
141 for prior feedback also carries the implicit message &quot;the time of the
142 library maintainers is less valuable than my time&quot; and might not be
143 welcome.</li>
144</ul>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]145<p>Of course, bugs reported with a suggested patch for fixing them will
Daniel Veillard0b28e882002-07-24 23:47:05 +0000[diff] [blame]146probably be processed faster than those without.</p>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]147<p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
Daniel Veillard0b28e882002-07-24 23:47:05 +0000[diff] [blame]148provide the answer. I usually send source samples when answering libxml usage
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]149questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated
Daniel Veillard63d83142002-05-20 06:51:05 +0000[diff] [blame]150documentation</a> is not as polished as I would like (i need to learn more
151about DocBook), but it's a good starting point.</p>
Daniel Veillard3f4c40f2002-02-13 09:19:28 +0000[diff] [blame]152<p><a href="bugs.html">Daniel Veillard</a></p>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]153</td></tr></table></td></tr></table></td></tr></table></td>
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