Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 1 | <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"> |
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| 13 | <title>Reporting bugs and getting help</title> |
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| 18 | <a href="http://www.gnome.org/"><img src="smallfootonly.gif" alt="Gnome Logo"></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo"></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo"></a> |
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| 21 | <h1>The XML C library for Gnome</h1> |
| 22 | <h2>Reporting bugs and getting help</h2> |
| 23 | </td></tr></table></td></tr></table></td> |
| 24 | </tr></table> |
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Daniel Veillard | 594cf0b | 2001-10-25 08:09:12 +0000 | [diff] [blame] | 26 | <td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td> |
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Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 28 | <tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr> |
| 29 | <tr><td bgcolor="#fffacd"><ul style="margin-left: -2pt"> |
| 30 | <li><a href="index.html">Home</a></li> |
Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 31 | <li><a href="intro.html">Introduction</a></li> |
Daniel Veillard | b8cfbd1 | 2001-10-25 10:53:28 +0000 | [diff] [blame^] | 32 | <li><a href="FAQ.html">FAQ</a></li> |
Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 33 | <li><a href="docs.html">Documentation</a></li> |
| 34 | <li><a href="bugs.html">Reporting bugs and getting help</a></li> |
| 35 | <li><a href="help.html">How to help</a></li> |
| 36 | <li><a href="downloads.html">Downloads</a></li> |
| 37 | <li><a href="news.html">News</a></li> |
| 38 | <li><a href="XML.html">XML</a></li> |
| 39 | <li><a href="XSLT.html">XSLT</a></li> |
Daniel Veillard | b8cfbd1 | 2001-10-25 10:53:28 +0000 | [diff] [blame^] | 40 | <li><a href="architecture.html">libxml architecture</a></li> |
Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 41 | <li><a href="tree.html">The tree output</a></li> |
| 42 | <li><a href="interface.html">The SAX interface</a></li> |
Daniel Veillard | b8cfbd1 | 2001-10-25 10:53:28 +0000 | [diff] [blame^] | 43 | <li><a href="xmldtd.html">Validation & DTDs</a></li> |
| 44 | <li><a href="xmlmem.html">Memory Management</a></li> |
| 45 | <li><a href="encoding.html">Encodings support</a></li> |
| 46 | <li><a href="xmlio.html">I/O Interfaces</a></li> |
| 47 | <li><a href="catalog.html">Catalog support</a></li> |
| 48 | <li><a href="library.html">The parser interfaces</a></li> |
Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 49 | <li><a href="entities.html">Entities or no entities</a></li> |
| 50 | <li><a href="namespaces.html">Namespaces</a></li> |
Daniel Veillard | b8cfbd1 | 2001-10-25 10:53:28 +0000 | [diff] [blame^] | 51 | <li><a href="upgrade.html">Upgrading 1.x code</a></li> |
Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 52 | <li><a href="DOM.html">DOM Principles</a></li> |
| 53 | <li><a href="example.html">A real example</a></li> |
| 54 | <li><a href="contribs.html">Contributions</a></li> |
Daniel Veillard | 594cf0b | 2001-10-25 08:09:12 +0000 | [diff] [blame] | 55 | <li> |
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Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 58 | </ul></td></tr> |
Daniel Veillard | 594cf0b | 2001-10-25 08:09:12 +0000 | [diff] [blame] | 59 | </table> |
| 60 | <table width="100%" border="0" cellspacing="1" cellpadding="3"> |
| 61 | <tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr> |
| 62 | <tr><td bgcolor="#fffacd"><ul style="margin-left: -2pt"> |
| 63 | <li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li> |
| 64 | <li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li> |
| 65 | <li><a href="http://www.cs.unibo.it/~casarini/gdome2/">DOM gdome2</a></li> |
| 66 | <li><a href="ftp://xmlsoft.org/">FTP</a></li> |
| 67 | <li><a href="http://www.fh-frankfurt.de/~igor/projects/libxml/">Windows binaries</a></li> |
| 68 | <li><a href="http://pages.eidosnet.co.uk/~garypen/libxml/">Solaris binaries</a></li> |
| 69 | </ul></td></tr> |
| 70 | </table> |
| 71 | </td></tr></table></td> |
Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 72 | <td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"> |
| 73 | <p>Well, bugs or missing features are always possible, and I will make a |
| 74 | point of fixing them in a timely fashion. The best way to report a bug is to |
| 75 | use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome |
| 76 | bug tracking database</a> (make sure to use the "libxml" module name). I look |
| 77 | at reports there regularly and it's good to have a reminder when a bug is |
| 78 | still open. Check the <a href="http://bugzilla.gnome.org/bugwritinghelp.html">instructions on |
| 79 | reporting bugs</a> and be sure to specify that the bug is for the package |
| 80 | libxml.</p> |
| 81 | <p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list, |
| 82 | please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and |
| 83 | follow the instructions. <strong>Do not send code, I won't debug it</strong> |
| 84 | (but patches are really appreciated!).</p> |
| 85 | <p>Check the following <strong><span style="color: #FF0000">before |
| 86 | posting</span></strong>:</p> |
| 87 | <ul> |
| 88 | <li>read the <a href="FAQ.html">FAQ</a> |
| 89 | </li> |
| 90 | <li>make sure you are <a href="ftp://xmlsoft.org/">using a recent |
| 91 | version</a>, and that the problem still shows up in those</li> |
| 92 | <li>check the <a href="http://mail.gnome.org/archives/xml/">list |
| 93 | archives</a> to see if the problem was reported already, in this case |
| 94 | there is probably a fix available, similary check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered |
| 95 | open bugs</a> |
| 96 | </li> |
| 97 | <li>make sure you can reproduce the bug with xmllint or one of the test |
| 98 | programs found in source in the distribution</li> |
| 99 | <li>Please send the command showing the error as well as the input (as an |
| 100 | attachement)</li> |
| 101 | </ul> |
| 102 | <p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml |
| 103 | related I will approve it.. Please do not send me mail directly, it makes |
| 104 | things really harder to track and in some cases I'm not the best person to |
| 105 | answer a given question, ask the list instead.</p> |
| 106 | <p>Of course, bugs reported with a suggested patch for fixing them will |
| 107 | probably be processed faster.</p> |
| 108 | <p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually |
| 109 | provide the answer, I usually send source samples when answering libxml usage |
| 110 | questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated |
| 111 | documentantion</a> is not as polished as I would like (i need to learn more |
| 112 | about Docbook), but it's a good starting point.</p> |
| 113 | <p><a href="mailto:daniel@veillard.com">Daniel Veillard</a></p> |
| 114 | </td></tr></table></td></tr></table></td></tr></table></td> |
| 115 | </tr></table></td></tr></table> |
| 116 | </body> |
| 117 | </html> |