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13<title>Reporting bugs and getting help</title>
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21<h1>The XML C library for Gnome</h1>
22<h2>Reporting bugs and getting help</h2>
23</td></tr></table></td></tr></table></td>
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Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]28<tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr>
29<tr><td bgcolor="#fffacd"><ul style="margin-left: -2pt">
30<li><a href="index.html">Home</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]31<li><a href="intro.html">Introduction</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame^]32<li><a href="FAQ.html">FAQ</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]33<li><a href="docs.html">Documentation</a></li>
34<li><a href="bugs.html">Reporting bugs and getting help</a></li>
35<li><a href="help.html">How to help</a></li>
36<li><a href="downloads.html">Downloads</a></li>
37<li><a href="news.html">News</a></li>
38<li><a href="XML.html">XML</a></li>
39<li><a href="XSLT.html">XSLT</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame^]40<li><a href="architecture.html">libxml architecture</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]41<li><a href="tree.html">The tree output</a></li>
42<li><a href="interface.html">The SAX interface</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame^]43<li><a href="xmldtd.html">Validation &amp; DTDs</a></li>
44<li><a href="xmlmem.html">Memory Management</a></li>
45<li><a href="encoding.html">Encodings support</a></li>
46<li><a href="xmlio.html">I/O Interfaces</a></li>
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48<li><a href="library.html">The parser interfaces</a></li>
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50<li><a href="namespaces.html">Namespaces</a></li>
Daniel Veillardb8cfbd12001-10-25 10:53:28 +0000[diff] [blame^]51<li><a href="upgrade.html">Upgrading 1.x code</a></li>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]52<li><a href="DOM.html">DOM Principles</a></li>
53<li><a href="example.html">A real example</a></li>
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60<table width="100%" border="0" cellspacing="1" cellpadding="3">
61<tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr>
62<tr><td bgcolor="#fffacd"><ul style="margin-left: -2pt">
63<li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li>
64<li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li>
65<li><a href="http://www.cs.unibo.it/~casarini/gdome2/">DOM gdome2</a></li>
66<li><a href="ftp://xmlsoft.org/">FTP</a></li>
67<li><a href="http://www.fh-frankfurt.de/~igor/projects/libxml/">Windows binaries</a></li>
68<li><a href="http://pages.eidosnet.co.uk/~garypen/libxml/">Solaris binaries</a></li>
69</ul></td></tr>
70</table>
71</td></tr></table></td>
Daniel Veillardc9484202001-10-24 12:35:52 +0000[diff] [blame]72<td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd">
73<p>Well, bugs or missing features are always possible, and I will make a
74point of fixing them in a timely fashion. The best way to report a bug is to
75use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome
76bug tracking database</a> (make sure to use the &quot;libxml&quot; module name). I look
77at reports there regularly and it's good to have a reminder when a bug is
78still open. Check the <a href="http://bugzilla.gnome.org/bugwritinghelp.html">instructions on
79reporting bugs</a> and be sure to specify that the bug is for the package
80libxml.</p>
81<p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
82please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
83follow the instructions. <strong>Do not send code, I won't debug it</strong>
84(but patches are really appreciated!).</p>
85<p>Check the following <strong><span style="color: #FF0000">before
86posting</span></strong>:</p>
87<ul>
88<li>read the <a href="FAQ.html">FAQ</a>
89</li>
90<li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
91 version</a>, and that the problem still shows up in those</li>
92<li>check the <a href="http://mail.gnome.org/archives/xml/">list
93 archives</a> to see if the problem was reported already, in this case
94 there is probably a fix available, similary check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered
95 open bugs</a>
96</li>
97<li>make sure you can reproduce the bug with xmllint or one of the test
98 programs found in source in the distribution</li>
99<li>Please send the command showing the error as well as the input (as an
100 attachement)</li>
101</ul>
102<p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
103related I will approve it.. Please do not send me mail directly, it makes
104things really harder to track and in some cases I'm not the best person to
105answer a given question, ask the list instead.</p>
106<p>Of course, bugs reported with a suggested patch for fixing them will
107probably be processed faster.</p>
108<p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
109provide the answer, I usually send source samples when answering libxml usage
110questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated
111documentantion</a> is not as polished as I would like (i need to learn more
112about Docbook), but it's a good starting point.</p>
113<p><a href="mailto:daniel@veillard.com">Daniel Veillard</a></p>
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