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Daniel Veillardc9484202001-10-24 12:35:52 +00001<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
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20<h1>The XML C library for Gnome</h1>
21<h2>Reporting bugs and getting help</h2>
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57<p>Well, bugs or missing features are always possible, and I will make a
58point of fixing them in a timely fashion. The best way to report a bug is to
59use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome
60bug tracking database</a> (make sure to use the &quot;libxml&quot; module name). I look
61at reports there regularly and it's good to have a reminder when a bug is
62still open. Check the <a href="http://bugzilla.gnome.org/bugwritinghelp.html">instructions on
63reporting bugs</a> and be sure to specify that the bug is for the package
64libxml.</p>
65<p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
66please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
67follow the instructions. <strong>Do not send code, I won't debug it</strong>
68(but patches are really appreciated!).</p>
69<p>Check the following <strong><span style="color: #FF0000">before
70posting</span></strong>:</p>
71<ul>
72<li>read the <a href="FAQ.html">FAQ</a>
73</li>
74<li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
75 version</a>, and that the problem still shows up in those</li>
76<li>check the <a href="http://mail.gnome.org/archives/xml/">list
77 archives</a> to see if the problem was reported already, in this case
78 there is probably a fix available, similary check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered
79 open bugs</a>
80</li>
81<li>make sure you can reproduce the bug with xmllint or one of the test
82 programs found in source in the distribution</li>
83<li>Please send the command showing the error as well as the input (as an
84 attachement)</li>
85</ul>
86<p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
87related I will approve it.. Please do not send me mail directly, it makes
88things really harder to track and in some cases I'm not the best person to
89answer a given question, ask the list instead.</p>
90<p>Of course, bugs reported with a suggested patch for fixing them will
91probably be processed faster.</p>
92<p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
93provide the answer, I usually send source samples when answering libxml usage
94questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated
95documentantion</a> is not as polished as I would like (i need to learn more
96about Docbook), but it's a good starting point.</p>
97<p><a href="mailto:daniel@veillard.com">Daniel Veillard</a></p>
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