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| <title>Reporting bugs and getting help</title> |
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| <h1>The XML C library for Gnome</h1> |
| <h2>Reporting bugs and getting help</h2> |
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| <li><a href="index.html">Home</a></li> |
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| <li><a href="bugs.html">Reporting bugs and getting help</a></li> |
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| <li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li> |
| <li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li> |
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| <li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Bug Tracker</a></li> |
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| <p>Well, bugs or missing features are always possible, and I will make a |
| point of fixing them in a timely fashion. The best way to report a bug is to |
| use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">Gnome |
| bug tracking database</a> (make sure to use the "libxml" module name). I look |
| at reports there regularly and it's good to have a reminder when a bug is |
| still open. Be sure to specify that the bug is for the package libxml.</p> |
| <p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list, |
| please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and |
| follow the instructions. <strong>Do not send code, I won't debug it</strong> |
| (but patches are really appreciated!).</p> |
| <p>Check the following <strong><span style="color: #FF0000">before |
| posting</span></strong>:</p> |
| <ul> |
| <li>read the <a href="FAQ.html">FAQ</a> |
| </li> |
| <li>make sure you are <a href="ftp://xmlsoft.org/">using a recent |
| version</a>, and that the problem still shows up in those</li> |
| <li>check the <a href="http://mail.gnome.org/archives/xml/">list |
| archives</a> to see if the problem was reported already, in this case |
| there is probably a fix available, similary check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml">registered |
| open bugs</a> |
| </li> |
| <li>make sure you can reproduce the bug with xmllint or one of the test |
| programs found in source in the distribution</li> |
| <li>Please send the command showing the error as well as the input (as an |
| attachement)</li> |
| </ul> |
| <p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml |
| related I will approve it.. Please do not send me mail directly, it makes |
| things really harder to track and in some cases I'm not the best person to |
| answer a given question, ask the list instead.</p> |
| <p>Of course, bugs reported with a suggested patch for fixing them will |
| probably be processed faster.</p> |
| <p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually |
| provide the answer, I usually send source samples when answering libxml usage |
| questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated |
| documentantion</a> is not as polished as I would like (i need to learn more |
| about Docbook), but it's a good starting point.</p> |
| <p><a href="mailto:daniel@veillard.com">Daniel Veillard</a></p> |
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