Blame - docs/dyn/contactcenterinsights_v1.projects.locations.conversations.analyses.html - platform/external/python/google-api-python-client

<h1><a href="contactcenterinsights_v1.html">Contact Center AI Insights API</a> . <a href="contactcenterinsights_v1.projects.html">projects</a> . <a href="contactcenterinsights_v1.projects.locations.html">locations</a> . <a href="contactcenterinsights_v1.projects.locations.conversations.html">conversations</a> . <a href="contactcenterinsights_v1.projects.locations.conversations.analyses.html">analyses</a></h1>

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<h2>Instance Methods</h2>

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<code><a href="#close">close()</a></code></p>

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<p class="firstline">Close httplib2 connections.</p>

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<code><a href="#create">create(parent, body=None, x__xgafv=None)</a></code></p>

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<p class="firstline">Creates an analysis. The long running operation is done when the analysis has completed.</p>

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<code><a href="#delete">delete(name, x__xgafv=None)</a></code></p>

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<p class="firstline">Deletes an analysis.</p>

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<code><a href="#get">get(name, x__xgafv=None)</a></code></p>

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<p class="firstline">Gets an analysis.</p>

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<code><a href="#list">list(parent, filter=None, pageSize=None, pageToken=None, x__xgafv=None)</a></code></p>

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<p class="firstline">Lists analyses.</p>

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<code><a href="#list_next">list_next(previous_request, previous_response)</a></code></p>

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<p class="firstline">Retrieves the next page of results.</p>

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<h3>Method Details</h3>

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<code class="details" id="close">close()</code>

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<pre>Close httplib2 connections.</pre>

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<code class="details" id="create">create(parent, body=None, x__xgafv=None)</code>

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<pre>Creates an analysis. The long running operation is done when the analysis has completed.

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Args:

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parent: string, Required. The parent resource of the analysis. (required)

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body: object, The request body.

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The object takes the form of:

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{ # The analysis resource.

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"analysisResult": { # The result of an analysis. # Output only. The result of the analysis, which is populated when the analysis finishes.

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"callAnalysisMetadata": { # Call-specific metadata created during analysis. # Call-specific metadata created by the analysis.

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"annotations": [ # A list of call annotations that apply to this call.

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{ # A piece of metadata that applies to a window of a call.

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"annotationEndBoundary": { # A point in a conversation that marks the start or the end of an annotation. # The boundary in the conversation where the annotation ends, inclusive.

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"transcriptIndex": 42, # The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

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"wordIndex": 42, # The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

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},

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"annotationStartBoundary": { # A point in a conversation that marks the start or the end of an annotation. # The boundary in the conversation where the annotation starts, inclusive.

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"transcriptIndex": 42, # The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

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"wordIndex": 42, # The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

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},

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"channelTag": 42, # The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

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"entityMentionData": { # The data for an entity mention annotation. This represents a mention of an `Entity` in the conversation. # Data specifying an entity mention.

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"entityUniqueId": "A String", # The key of this entity in conversation entities. Can be used to retrieve the exact `Entity` this mention is attached to.

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"sentiment": { # The data for a sentiment annotation. # Sentiment expressed for this mention of the entity.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"type": "A String", # The type of the entity mention.

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},

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"holdData": { # The data for a hold annotation. # Data specifying a hold.

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},

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"intentMatchData": { # The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences. # Data specifying an intent match.

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"intentUniqueId": "A String", # The id of the matched intent. Can be used to retrieve the corresponding intent information.

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},

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"interruptionData": { # The data for an interruption annotation. # Data specifying an interruption.

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},

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"phraseMatchData": { # The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match. # Data specifying a phrase match.

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"displayName": "A String", # The human-readable name of the phrase matcher.

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"phraseMatcher": "A String", # The unique identifier (the resource name) of the phrase matcher.

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},

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"sentimentData": { # The data for a sentiment annotation. # Data specifying sentiment.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"silenceData": { # The data for a silence annotation. # Data specifying silence.

},

},

],

"entities": { # All the entities in the call.

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"a_key": { # The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

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"displayName": "A String", # The representative name for the entity.

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"metadata": { # Metadata associated with the entity. For most entity types, the metadata is a Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`), if they are available. For the metadata associated with other entity types, see the Type table below.

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"a_key": "A String",

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},

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"salience": 3.14, # The salience score associated with the entity in the [0, 1.0] range. The salience score for an entity provides information about the importance or centrality of that entity to the entire document text. Scores closer to 0 are less salient, while scores closer to 1.0 are highly salient.

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"sentiment": { # The data for a sentiment annotation. # The aggregate sentiment expressed for this entity in the conversation.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"type": "A String", # The entity type.

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},

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},

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"intents": { # All the matched intents in the call.

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"a_key": { # The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

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"displayName": "A String", # The human-readable name of the intent.

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"id": "A String", # The unique identifier of the intent.

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},

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},

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"issueModelResult": { # Issue Modeling result on a conversation. # Overall conversation-level issue modeling result.

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"issueModel": "A String", # Issue model that generates the result.

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"issues": [ # All the matched issues.

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{ # Information about the issue.

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"displayName": "A String", # Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

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"issue": "A String", # Resource name of the assigned issue.

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"score": 3.14, # Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

},

],

},

"phraseMatchers": { # All the matched phrase matchers in the call.

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"a_key": { # The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

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"displayName": "A String", # The human-readable name of the phrase matcher.

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"phraseMatcher": "A String", # The unique identifier (the resource name) of the phrase matcher.

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},

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},

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"sentiments": [ # Overall conversation-level sentiment for each channel of the call.

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{ # One channel of conversation-level sentiment data.

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"channelTag": 42, # The channel of the audio that the data applies to.

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"sentimentData": { # The data for a sentiment annotation. # Data specifying sentiment.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

},

},

],

},

"endTime": "A String", # The time at which the analysis ended.

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},

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"createTime": "A String", # Output only. The time at which the analysis was created, which occurs when the long-running operation completes.

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"name": "A String", # Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

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"requestTime": "A String", # Output only. The time at which the analysis was requested.

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}

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x__xgafv: string, V1 error format.

Allowed values

1 - v1 error format

2 - v2 error format

Returns:

An object of the form:

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{ # This resource represents a long-running operation that is the result of a network API call.

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"done": True or False, # If the value is `false`, it means the operation is still in progress. If `true`, the operation is completed, and either `error` or `response` is available.

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"error": { # The `Status` type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs. It is used by [gRPC](https://github.com/grpc). Each `Status` message contains three pieces of data: error code, error message, and error details. You can find out more about this error model and how to work with it in the [API Design Guide](https://cloud.google.com/apis/design/errors). # The error result of the operation in case of failure or cancellation.

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"code": 42, # The status code, which should be an enum value of google.rpc.Code.

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"details": [ # A list of messages that carry the error details. There is a common set of message types for APIs to use.

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{

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"a_key": "", # Properties of the object. Contains field @type with type URL.

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},

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],

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"message": "A String", # A developer-facing error message, which should be in English. Any user-facing error message should be localized and sent in the google.rpc.Status.details field, or localized by the client.

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},

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"metadata": { # Service-specific metadata associated with the operation. It typically contains progress information and common metadata such as create time. Some services might not provide such metadata. Any method that returns a long-running operation should document the metadata type, if any.

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"a_key": "", # Properties of the object. Contains field @type with type URL.

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},

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"name": "A String", # The server-assigned name, which is only unique within the same service that originally returns it. If you use the default HTTP mapping, the `name` should be a resource name ending with `operations/{unique_id}`.

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"response": { # The normal response of the operation in case of success. If the original method returns no data on success, such as `Delete`, the response is `google.protobuf.Empty`. If the original method is standard `Get`/`Create`/`Update`, the response should be the resource. For other methods, the response should have the type `XxxResponse`, where `Xxx` is the original method name. For example, if the original method name is `TakeSnapshot()`, the inferred response type is `TakeSnapshotResponse`.

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"a_key": "", # Properties of the object. Contains field @type with type URL.

},

}</pre>

</div>

<code class="details" id="delete">delete(name, x__xgafv=None)</code>

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<pre>Deletes an analysis.

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Args:

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name: string, Required. The name of the analysis to delete. (required)

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x__xgafv: string, V1 error format.

Allowed values

1 - v1 error format

2 - v2 error format

Returns:

An object of the form:

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{ # A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); } The JSON representation for `Empty` is empty JSON object `{}`.

}</pre>

</div>

<code class="details" id="get">get(name, x__xgafv=None)</code>

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<pre>Gets an analysis.

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Args:

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name: string, Required. The name of the analysis to get. (required)

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x__xgafv: string, V1 error format.

Allowed values

1 - v1 error format

2 - v2 error format

Returns:

An object of the form:

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{ # The analysis resource.

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"analysisResult": { # The result of an analysis. # Output only. The result of the analysis, which is populated when the analysis finishes.

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"callAnalysisMetadata": { # Call-specific metadata created during analysis. # Call-specific metadata created by the analysis.

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"annotations": [ # A list of call annotations that apply to this call.

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{ # A piece of metadata that applies to a window of a call.

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"annotationEndBoundary": { # A point in a conversation that marks the start or the end of an annotation. # The boundary in the conversation where the annotation ends, inclusive.

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"transcriptIndex": 42, # The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

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"wordIndex": 42, # The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

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},

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"annotationStartBoundary": { # A point in a conversation that marks the start or the end of an annotation. # The boundary in the conversation where the annotation starts, inclusive.

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"transcriptIndex": 42, # The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

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"wordIndex": 42, # The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

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},

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"channelTag": 42, # The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

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"entityMentionData": { # The data for an entity mention annotation. This represents a mention of an `Entity` in the conversation. # Data specifying an entity mention.

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"entityUniqueId": "A String", # The key of this entity in conversation entities. Can be used to retrieve the exact `Entity` this mention is attached to.

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"sentiment": { # The data for a sentiment annotation. # Sentiment expressed for this mention of the entity.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"type": "A String", # The type of the entity mention.

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},

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"holdData": { # The data for a hold annotation. # Data specifying a hold.

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},

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"intentMatchData": { # The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences. # Data specifying an intent match.

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"intentUniqueId": "A String", # The id of the matched intent. Can be used to retrieve the corresponding intent information.

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},

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"interruptionData": { # The data for an interruption annotation. # Data specifying an interruption.

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},

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"phraseMatchData": { # The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match. # Data specifying a phrase match.

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"displayName": "A String", # The human-readable name of the phrase matcher.

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"phraseMatcher": "A String", # The unique identifier (the resource name) of the phrase matcher.

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},

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"sentimentData": { # The data for a sentiment annotation. # Data specifying sentiment.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"silenceData": { # The data for a silence annotation. # Data specifying silence.

},

},

],

"entities": { # All the entities in the call.

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"a_key": { # The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

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"displayName": "A String", # The representative name for the entity.

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"metadata": { # Metadata associated with the entity. For most entity types, the metadata is a Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`), if they are available. For the metadata associated with other entity types, see the Type table below.

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"a_key": "A String",

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},

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"salience": 3.14, # The salience score associated with the entity in the [0, 1.0] range. The salience score for an entity provides information about the importance or centrality of that entity to the entire document text. Scores closer to 0 are less salient, while scores closer to 1.0 are highly salient.

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"sentiment": { # The data for a sentiment annotation. # The aggregate sentiment expressed for this entity in the conversation.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"type": "A String", # The entity type.

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},

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},

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"intents": { # All the matched intents in the call.

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"a_key": { # The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

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"displayName": "A String", # The human-readable name of the intent.

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"id": "A String", # The unique identifier of the intent.

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},

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},

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"issueModelResult": { # Issue Modeling result on a conversation. # Overall conversation-level issue modeling result.

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"issueModel": "A String", # Issue model that generates the result.

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"issues": [ # All the matched issues.

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{ # Information about the issue.

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"displayName": "A String", # Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

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"issue": "A String", # Resource name of the assigned issue.

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"score": 3.14, # Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

},

],

},

"phraseMatchers": { # All the matched phrase matchers in the call.

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"a_key": { # The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

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"displayName": "A String", # The human-readable name of the phrase matcher.

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"phraseMatcher": "A String", # The unique identifier (the resource name) of the phrase matcher.

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},

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},

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"sentiments": [ # Overall conversation-level sentiment for each channel of the call.

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{ # One channel of conversation-level sentiment data.

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"channelTag": 42, # The channel of the audio that the data applies to.

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"sentimentData": { # The data for a sentiment annotation. # Data specifying sentiment.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

},

},

],

},

"endTime": "A String", # The time at which the analysis ended.

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},

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"createTime": "A String", # Output only. The time at which the analysis was created, which occurs when the long-running operation completes.

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"name": "A String", # Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

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"requestTime": "A String", # Output only. The time at which the analysis was requested.

}</pre>

</div>

<code class="details" id="list">list(parent, filter=None, pageSize=None, pageToken=None, x__xgafv=None)</code>

<pre>Lists analyses.

Args:

parent: string, Required. The parent resource of the analyses. (required)

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filter: string, A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.

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pageSize: integer, The maximum number of analyses to return in the response. If this value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty `next_page_token` in the response indicates that more data is available.

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pageToken: string, The value returned by the last `ListAnalysesResponse`; indicates that this is a continuation of a prior `ListAnalyses` call and the system should return the next page of data.

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x__xgafv: string, V1 error format.

Allowed values

1 - v1 error format

2 - v2 error format

Returns:

An object of the form:

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{ # The response to list analyses.

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"analyses": [ # The analyses that match the request.

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{ # The analysis resource.

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"analysisResult": { # The result of an analysis. # Output only. The result of the analysis, which is populated when the analysis finishes.

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"callAnalysisMetadata": { # Call-specific metadata created during analysis. # Call-specific metadata created by the analysis.

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"annotations": [ # A list of call annotations that apply to this call.

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{ # A piece of metadata that applies to a window of a call.

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"annotationEndBoundary": { # A point in a conversation that marks the start or the end of an annotation. # The boundary in the conversation where the annotation ends, inclusive.

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"transcriptIndex": 42, # The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

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"wordIndex": 42, # The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

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},

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"annotationStartBoundary": { # A point in a conversation that marks the start or the end of an annotation. # The boundary in the conversation where the annotation starts, inclusive.

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"transcriptIndex": 42, # The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

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"wordIndex": 42, # The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

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},

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"channelTag": 42, # The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

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"entityMentionData": { # The data for an entity mention annotation. This represents a mention of an `Entity` in the conversation. # Data specifying an entity mention.

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"entityUniqueId": "A String", # The key of this entity in conversation entities. Can be used to retrieve the exact `Entity` this mention is attached to.

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"sentiment": { # The data for a sentiment annotation. # Sentiment expressed for this mention of the entity.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"type": "A String", # The type of the entity mention.

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},

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"holdData": { # The data for a hold annotation. # Data specifying a hold.

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},

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"intentMatchData": { # The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences. # Data specifying an intent match.

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"intentUniqueId": "A String", # The id of the matched intent. Can be used to retrieve the corresponding intent information.

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},

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"interruptionData": { # The data for an interruption annotation. # Data specifying an interruption.

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},

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"phraseMatchData": { # The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match. # Data specifying a phrase match.

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"displayName": "A String", # The human-readable name of the phrase matcher.

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"phraseMatcher": "A String", # The unique identifier (the resource name) of the phrase matcher.

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},

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"sentimentData": { # The data for a sentiment annotation. # Data specifying sentiment.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"silenceData": { # The data for a silence annotation. # Data specifying silence.

},

},

],

"entities": { # All the entities in the call.

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"a_key": { # The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

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"displayName": "A String", # The representative name for the entity.

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"metadata": { # Metadata associated with the entity. For most entity types, the metadata is a Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`), if they are available. For the metadata associated with other entity types, see the Type table below.

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"a_key": "A String",

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},

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"salience": 3.14, # The salience score associated with the entity in the [0, 1.0] range. The salience score for an entity provides information about the importance or centrality of that entity to the entire document text. Scores closer to 0 are less salient, while scores closer to 1.0 are highly salient.

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"sentiment": { # The data for a sentiment annotation. # The aggregate sentiment expressed for this entity in the conversation.

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"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

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"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

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},

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"type": "A String", # The entity type.

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},

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},

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"intents": { # All the matched intents in the call.

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"a_key": { # The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

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"displayName": "A String", # The human-readable name of the intent.

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"id": "A String", # The unique identifier of the intent.

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},

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},

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"issueModelResult": { # Issue Modeling result on a conversation. # Overall conversation-level issue modeling result.

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"issueModel": "A String", # Issue model that generates the result.

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"issues": [ # All the matched issues.

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{ # Information about the issue.

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"displayName": "A String", # Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

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"issue": "A String", # Resource name of the assigned issue.

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"score": 3.14, # Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

},

],

},

"phraseMatchers": { # All the matched phrase matchers in the call.

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"a_key": { # The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

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"displayName": "A String", # The human-readable name of the phrase matcher.

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"phraseMatcher": "A String", # The unique identifier (the resource name) of the phrase matcher.

454

},

455

},

456

"sentiments": [ # Overall conversation-level sentiment for each channel of the call.

457

{ # One channel of conversation-level sentiment data.

458

"channelTag": 42, # The channel of the audio that the data applies to.

459

"sentimentData": { # The data for a sentiment annotation. # Data specifying sentiment.

460

"magnitude": 3.14, # A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

461

"score": 3.14, # The sentiment score between -1.0 (negative) and 1.0 (positive).

},

},

],

},

"endTime": "A String", # The time at which the analysis ended.

467

},

468

"createTime": "A String", # Output only. The time at which the analysis was created, which occurs when the long-running operation completes.

469

"name": "A String", # Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

470

"requestTime": "A String", # Output only. The time at which the analysis was requested.

471

},

472

],

473

"nextPageToken": "A String", # A token, which can be sent as `page_token` to retrieve the next page. If this field is omitted, there are no subsequent pages.

}</pre>

</div>

<code class="details" id="list_next">list_next(previous_request, previous_response)</code>

479

<pre>Retrieves the next page of results.

480

481